Customerservice

Proactive monitoring, alerting and reporting on all your network hardware and systems. Our 24/7/365 monitoring service actively scans and identifies current and potential issues before they spin out of control, and alerts appropriate staff.

We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.

We also provide Guest WiFi network access support via a toll free number 24/7.  If you are a guest or the managment from any of our managed properties call 866-968-WiFi for support or open a tickt online via our support portal.

UnWired WiFi provides 24×7 End User Technical Wireless Support 365 days per year.

• 24 x 7 End User Technical Support Items Covered:
• Basic Wi-Fi Card Driver Support
• SSID Configuration
• Login Difficulties
• Location Specific Coverage Issues
• VPN Support
• General Questions regarding Service & Locations
• New account Set-up
• Password Changes
• Billing Statement Questions
• Usage & Roaming Questions
• Credit Card Issues